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Home > Members
> Training for EPSO competitions > FAQ
Frequently asked questions on training
| I
had a look to your web pages about training but they seem outdated, although
I received an e-mail about new sessions. |
This is due to the Internet
server of your institution which can be over-enthusiastic about 'caching'
(particularly in the EP).
Easy remedy : hit the function key F5 when you are on the page you want to
consult, it will be updated. |
| I am a civil servant but
want to register to the course someone of my family who is not working for
the institution, can I do it ? |
Yes, follow the normal
process and indicate the name of the person actually following the course in
the box titled ‘Name of participant (if s/he is not the member)’. |
| I am not working for the
institutions and I have no family connection with someone who does. Can I
apply ? |
Normally not, send a message
to
training@u4unity.eu requesting for a special access. |
|
I am an END, can I register ?
|
Yes, all persons working for
the institutions can register regardless their status (contract agent,
temporary, parliamentary assistant, interim contract…),
provided they are member of U4U. |
|
I am not a member, can I attend the
courses ? |
Please join us first |
| Can I attend the course
without being a member ? |
No. |
| Can I join U4U only for the
time of the course ? |
No. We are not a commercial
company and we do not like to be used as one. If you do not share our
values, please do not apply for membership. |
| Where are the sessions
taking place ? |
The answer is in the
description of the training. The precise location will be shown on the
invitation. |
| What is the cost of the
training ? |
The answer is in the
description of the training. |
|
In which language are the courses
given ? |
The answer is in the
description of the training. |
|
Is there still some place left for
the training ? |
Normally
yes, we close the registration when the session is full. |
| The registration is closed,
can I still apply ? |
No,
the session is full, other sessions will be organized and announced. |
| Can I follow the course by
webstreaming or tele conferencing ? |
No,
unless the training is labelled 'webinar', in which case this is a 'remote
learning' session that you can follow from your desktop. |
| Can I get, for a fee, the
training written material without attending the course ? |
No. |
| Do you organize sessions
outside of Brussels? |
Exceptionally yes, these
sessions are announced on the web site. We also organize 'webinars' (online
teaching). |
| What is the address of the
venue? |
It will be confirmed in the
invitation. |
The process for registering is described on
the main page (EN FR),
it should be strictly followed.
| What happens if I do not
follow properly this process ? |
Your application will be
rejected or mismanaged. |
| What happens if I do not
make the bank transfer immediately when I register ? |
Your application will be
rejected. |
| How much do I have really to
pay ? |
The answer is in the
description of the training. |
|
I have received a confirmation that
my registration has been registered, when will I receive the invitation to
the training ? |
One week before the training
takes place, to the e-mail address you provided in your registration form. |
| I have registered myself for
the training session but I haven't received any confirmation about it. Shall
I register myself again? |
No, the confirmation should
be sent within three days. If you have not received a confirmation or an
error message within this delay, contact
training@u4unity.eu |
|
I could not attend, can I have a
copy of the written material ? |
Please
contact our secretary. In some cases, this can be done. |
| I could not attend, can I be
reimbursed or my payment transferred to another session ? |
No. |
| I wish to cancel my
registration, how can I do it and will I be reimbursed ? |
Write as soon as possible to
training@u4unity.eu You will be reimbursed
of the cost of the training if you cancel your registration before the delay
indicated on the main page. For some trainings, a cancellation fee will be
applied but only if it is explicitly foreseen in the description of the
training.
The membership fee will not be reimbursed, as you are
now a member of U4U. |
|
Where can I find books to prepare
myself ? |
U4U sells such books at reduced
price for its members. Please see here. Do not forget :
a) in your bank transfer, to indicate "Books for EPSO competitions"
b) to mention in your order
which books (precise titles) & langage you want. |
10- Webinars : which are the technical requirements ?
No need to download or install software. Everything
you need to web conference should already be on any computer - whether you are
at work, home, an Internet café, hotel or a friend’s place.
Accessible from anywhere. Access needs to be quick
and easy no matter where you are in the world, regardless of existing firewalls.
Client System Requirements Computer with a Windows, Mac or Linux operating
system. Best browser: Mozilla Firefox - Flash Player 10.3.183.5 or later (Latest
version of flash player recommended) required on all Operating Systems. -
Bandwidth : > 30kbps. - Need for loudspeakers or a headset, but no need of a
webcam or microphone as you can ask questions via a chatbox.
More detailed technical specifications. Use our
System
Check application to test your connection prior to attending the training.
Successful test done from a computer of the Commission :
Before each session, you will receive an e-mail (watch
also your Inbox spam folder) detailing the convocation to the online training
and giving a link that you must follow to enter the session.
Any more question ? write to
training@u4unity.eu
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